Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help section built into our Control Panel offers a collection of help articles and commonly asked questions. Aimed towards fixing any common problem that you may have, they are compiled by our support team of capable technicians.

  • Top quality support service

  • Instructional Videos

  • For those who want to discover how to tackle a regularly experienced problem by watching an instructional video clip, we’ve added a compilation of video tutorials to our Control Panel. All the educational videos are brief and simple to comprehend. They offer you step–by–step demonstrations of different site administration tasks.

  • Intuitive help center

  • A 1–Hour Response Guarantee

  • With all our semi–dedicated servers, we offer a 24/7 customer care service with a sixty–minute ticket response time guarantee. Our team of proficient technical support engineers will be available to you to answer all the enquiries that you might possibly have. During off–peak periods, an answer will be provided within just twenty minutes.