Technical Support Channels
A 1–Hour Response Time Guarantee
Every assistance request you submit to us will be dealt with within maximum 60 min. If for any reason whatsoever your support ticket or email needs further assistance from an admin, we will forward it and leave a comment to inform you that your case is being worked on. If you take advantage of our Managed Servers package, any of the server management tasks included there will be performed at a time that is suitable for you.
An Exceptional Tech Support Service
If you require any assistance using the Control Panel or with any of the apps that we have installed on the server for you, don’t hesitate to touch base with the tech support team anytime via the ticketing system. Besides, if you need help administering your dedicated server, you can order the Managed Servers package, which includes OS updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, backup disk space, etc.
An Intuitive Help Section
We have provided the Control Panel with a detailed knowledge base, which features exhaustive explanations of its features and functions. Additionally, we have created detailed video tutorials that will further reveal to you how to carry out a given task or troubleshoot a common issue. All the help articles and the tutorial videos are easily reachable from each Control Panel section through the Help and Videos buttons situated in the top right corner.