One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours and hours on end, or even all day, to obtain a response to an e-mail or a support ticket. Regardless of when you get in touch with us, we’ll lend you a hand within 1 hour max with any sales or technical questions that you might have. The fact is, our real response time scarcely ever surpasses twenty-thirty minutes. Since we’re at your disposal day and night, you will always get support in a timely fashion and we know just how critical this is in the digital era. Soon after you contact us, we’ll answer your questions. If you come across any technical challenge, we will deal with it instead of you, or we will supply you with all the necessary information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team representatives will be at your service all the time and they will respond to any ticket that you submit through your hosting Control Panel within maximum 60 minutes. The response time is guaranteed no matter if you’ve got a generic question associated with your semi-dedicated server or you come across a predicament and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we will be there to help you, as we are available 24/7 to attend to any general, technical or billing issue. In case you get in touch with us about anything that’s within our capability, we will solve it before we respond to you, which goes to say that you will not have to wait for hours or days while the problem lasts. In case there is something that you have to do on your end, we will provide you with the necessary details – what workable solutions to try, what actions to take, etc.