A ticketing system is the most widespread channel of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the easiest way to solve an issue that takes some time to investigate or that needs to be escalated to a server admin. Thus, all replies provided by either side will be kept in the exact same place in the event that somebody else wants to work on the issue at hand and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which goes to say that you’ll need to sign in and out of at least two accounts in order to perform a specific task or to get in touch with the hosting company’s client service staff. In case you’d like to administer several domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Plus, it could take a significant amount of time for the provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting isn’t separate from the hosting account. It is part of our all-embracing Hepsia hosting Control Panel and you will be able to access it at any moment with just a couple of clicks, without having to log out of your web hosting account. The ticketing system offers a quick-search box, which will help you track down de facto any support ticket that you have already posted, if required. Plus, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to fix a particular problem before you actually open a ticket. The ticket response time is no more than 1 hour, which means that you can get prompt assistance at any time and if our customer care team recommends that you should do something in your hosting account, you can do it on the spur of the moment without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, so you will not need a separate support platform to contact our client care team – you can do this on the spot if you come across an obstacle. Posting a new ticket requires several clicks of the mouse and tracking down an older one is just as simple. With our clever search option, you can quickly track down any ticket that you have submitted in the past. You can post a ticket whenever you like since our technical support staff representatives are at your service 7 days a week and reply in no more than 1 hour, even though it rarely takes this much to receive a reply. With the Hepsia Control Panel, you will have everything in one place and you can just forget about having to go through two or more platforms to solve a simple issue.