24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance without delay, that's why our shared hosting services feature 24/7 support along with several options for communication. If you don't have an account yet, you can give us a call or use our live chat and talk to a live representative, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up ordering a service that you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. In contrast to the majority of providers out there, we reply to all the tickets within the hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive prompt help, particularly when your site is not running effectively for whatever reason. All of our semi-dedicated servers come with 24/7 customer and technical support, thus if something happens, you're able to use various methods to let us know - phone line with a couple of local numbers internationally, live chat, emails and support tickets. The first two choices are for billing, pre-sales and general matters, which means that in case you don't have an account yet, for instance, you'll be able to find more information about our solutions, or we can assist you with less complicated technical matters. The other two options are for solely tech troubles or everything which is more time-consuming because it's more convenient to follow the communication between you and our technical support team. The warranted max response time for them is just an hour, the typical one - 15-20 minutes, so you won't need to wait for a whole day in order to receive assistance like you may need to do with various other service providers.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will benefit from prompt support when you purchase a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a support ticket from your billing account or you send an email about any problem with the server or the pre-installed software on it at any time of the day, you'll receive a response within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter involved needs a longer period of time to be resolved or in case it has to be sent to our administrators, because it's far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 as well.